Andrew Litzner

Professional Summary

Entry level Cloud & Network Administrator with hands on experience in troubleshooting, system administration, and customer support. Certified in Microsoft Azure and actively pursuing AWS and CompTIA credentials. Skilled in networking fundamentals, identity management, and virtualization. Known for strong problem solving, effective communication, and a customer first mindset. Seeking a Tier I or networking support role to apply technical expertise and grow within IT infrastructure.

Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Fundamentals (AZ-900)

Technical Skills

• Networking & Security: Microsoft Entra ID (Azure AD), DNS, NSGs, load balancers, Active Directory
• Cloud & Virtualization: Microsoft Azure administration, virtual machines, cloud identity management
• Systems & Tools: Computer troubleshooting, basic scripting in Python, hardware setup & maintenance
• Professional Strengths: Team collaboration, customer service, patience, effective communication

Professional Experience

Star Furniture – Service Assistant Lead

Bryan, TX | Sep 2019 – Present

• Provided technical troubleshooting for in store computer systems, improving operational performance
• Lead projects requiring coordination, deadlines, and problem solving under pressure
• Delivered customer support with a focus on clear communication and technical assistance, earning consistent praise from management
• Assist elderly customers with diagnosing and repairing motorized furniture, demonstrating adaptability and technical problem solving in real world scenarios

Pete’s Remodeling and Repair – Handyman / Journeyman

Bryan, TX | Jun 2016 – Jan 2019

• Install electrical utilities and performed basic wiring, gaining exposure to infrastructure setup and safety standards
• Managed independent service calls, troubleshooting and resolving issues across residential and commercial environments
• Developed technical problem solving skills through hands on work with systems integration and maintenance

Education

• Bachelor of Science, Cloud and Network Engineering (In Progress)
  Western Governors University, Salt Lake City, Utah
  Expected Graduation: February 2026